Story Touch Support
If your question isn't in the list below, contact the Story Touch support.
When installing, Story Touch says I need Java. How do I install it?
If you use Windows, go to http://www.java.com and follow the instructions on the site.
If you have Story Touch 64 bits and JAVA 32 bits, there may be incompatibility. You should update your JAVA to 64 bits at the following link: http://www.oracle.com/technetwork/java/javase/downloads/jre-6u27-download-440425.html
In case you'd rather keep the Java 32 bits, choose the installer Story Touch 32 bits.
If you use Mac, it should already be installed. Try updating it.
What are the minimum configurations my computer needs to use Story Touch?
MAC: Mac OS X 10.6 or superior for Cocoa version.
Windows: Windows XP or superior with Java 1.5 or superior installed.
I have not accepted the new license. What happens now?
Story Touch has developed a new license agreement to prevent piracy. If you have not accepted the new license, you will not have access to our updates and bug corrections.
I'm a Story Touch user, I've declined the new license before but now I want o accept it. How do I do it?
To accept the new license, go to "HELP" menu and choose "check for updates". When the new license shows up, you click on "AGREE" and you'll have access to the newest version and updates.
I have an Apple Macintosh with the latest operating system, OS X 10.8 Lion Mountain, and I can not install Story Touch. What should I do?
I'm a Story Touch user for Windows, I've downloaded the software but it's not starting. What's happening?
If you're a Windows user, you may have some problem with Java. Check if your Java' version is 1.6 or later. If it's not, you'll have to uninstall your Java and download it again.
Check this guide to learn how to uninstall Java in Windows:
After reinstalling Java, just restart your Story Touch and you're good to go.
Import / Export
How to import a file from another Text Editor to Story Touch?
Just save it as a normal .txt file. On the Story Touch, just go to File > Import... and choose the file. Story Touch will keep the pre defined formatation if included.
I imported my screenplay to Story Touch but it didn’t maintain the original format.
Open your screenplay in the original text editor. Adjust “Space Before Scene Heading” to 2.
Adjust “Space Before Shot” to 1.
Save screenplay as “Text Only with Layout”.
Open Story Touch and go to File > Import... Open the screenplay.
I couldn’t find the program installer. Just a Zip File. Is that normal?
Yes. Decompress the file and the Story Touch icon will be made available.
Using the Story Touch
How do I define sets of values?
Negative values should be inserted in the first space and positive in the second.
To define values think of them as antagonistic forces in your story’s universe. To define which one is positive and which negative, do not limit yourself to “moral” values. The positive value is the one that is in accord with your character or story’s objectives/interests. And the negative, the one that opposes these same objectives/interests.
In Hamlet, for example, revenge is a positive value, as avenging his father’s assassination is his main objective. On the other hand, victimization is the opposite value, negative, as Hamlet’s desire for revenge is repeatedly overcome with feelings of self-pity.
How do I “grade” each emotion, value or dramatic event?
This information is absolutely subjective and each writer is left to define their own standard, but, if you are in difficulty, a good idea is to draw up a scale based on the scene you consider the most intense in your story.
In classic narrative constructions, the height of emotions and intensity occur during the story’s climax. In this case, one would expect to see the “highest grades” occurring here. Using this as a base, it becomes easier to define the “grades” to be given the other scenes.
How do I erase a blank scene?
Just erase it directly in the screenplay using backspace or delete. When you do this, it automatically disappears from all the windows.
How does Autocomplete work?
In whichever element of the screenplay the cursor is at any given moment, a suggestion box will appear for you to complete that specific line without having to type it out in its entirety.
Story Touch already comes with a standard list including scene introductions time, transition, shot and extension. While you are writing, new names are automatically saved and will appear in the list the next time you get to another screenplay element.
In the case of characters, Autocomplete will even organize the names to provide you more agility in writing. The first names that appear are those characters who have had lines in that same scene, obeying the order of proximity with those who came before. Consequently, in a dialogue between the characters JOHN and MARY, after MARY’s lines, the first character suggestion will be JOHN, making things easier for you.
To edit Autocomplete’s suggestions, go to Write > Content Assistant.
What are blank scenes for?
They are useful tools in the writing process. You apply blank scenes to those as of yet unwritten scenes. Here, besides being able to determine an estimated duration time, you may add comments, summaries and ideas to use in creating the scene later. You can thus organize your annotations and continue writing other scenes that are more developed.
Then later, all you have to do is go back, develop the scene and erase the blank scene.
- How do I format text in Story Touch?
If you are writing text using Story Touch, it will be formatted automatically. To change the position of the cursor, use ENTER, TAB keys and arrows to navigate or make changes directly on the elements bar above the text.
To format larger passages, go to Write > Reformat.
What is the script outline window for?
The script outline window shows all the summaries of acts, sequences, dramatic units and scenes in one sole table. This allows you to read the entire story in a direct and condensed manner.
How does the Analyst mode work?
Upon opening Story Touch for the first time you should define a color and a name for your analyst. To change this later, go to Preferences > Analyst Options.
And then all you have to do is drag a positive, negative or neutral comment from the control window directly to the desired place in the screenplay.
How can more than one person analyze the same screenplay?
Each copy of Story Touch allows for only ONE analyst, or in other words, it is impossible to have two analysts using the same copy of Story Touch. It is however possible to visualize the analysis of other analysts who have previously worked on the same project.
So, if the same file has been analyzed by ANALYST 1 and ANALYST 2, upon opening your computer, you may create and edit the comments made by your analyst and visualize the comments made by ANALYSTS 1 and 2.
Can I change the analysis of another analyst in my computer?
No. You can only edit your own analysis. You may however visualize all the others.
Is it possible to make general comments in my analysis?
Yes. Go to Report > Analyst’s Report Window. Here you will be able to visualize and edit all the specific comments and complete your analysis with general comments, creating a complete report.
Then go to Report > Print Analyst Report, pick your preferences and Print or export a PDF, generating a separate file containing the analysis of your project.
Will Story Touch point out errors in my screenplay?
No. Story Touch does not analyze anything on its own. Based on information and decisions made by the writers themselves, it will generate graphs, tables and windows that make it possible to get a much more profound view of the story. Through the use of a combination of these views, the author can come to his/her own conclusions and delve much deeper into the story than by merely reading the text.
What is the difference between emotions and values?
Emotions vary in intensity, while values are pairs that stand in opposition to each other throughout the story. While “zero” for emotions represents a scene in which no trace of emotion is created, “zero” for values represents a scene in which the two opposing values have the same intensity.
We can use a scene from the movie Viridiana, by Luis Buñuel as an example. The uncle, in a fit of madness, tries to rape his niece because he thinks she is his belated wife, with whom he was deeply in love with .
In this scene, the uncle’s emotion of Love is 10, but the hate/love value is -3, or in other words, the scene’s value revolves completely around hatred.
How do I include a Title Page?
Go to File > Screenplay Preferences and click on the Title option. Or click on Command G > Title.
Fill in the fields and get a preview of how the page will look alongside.
When exporting or printing the screenplay, the Title Page will be included.
How do I create a new scene?
Press “command 1” or “ctrl 1”. Another option is to change the cursor directly on the elements bar above the text.
How do I define the “grade” for each character in each scene?
This is a subjective analysis as well, but one way to think about it is to take into consideration the importance of the character in the story, in that scene and then the scene in the whole screenplay.
In this way, the protagonist in the climax is likely to have a value of 10, while in a minor scene in the beginning of the story he/she will have a much lower value because the scene itself has a much lower value. The same way as, in any specific scene, and in one even having the same amount of dialogues, the main character should probably have a higher value than an extra found only in that scene.
My Story Touch has stopped running and shows the following error:
"To open "StoryTouch" you need to install the legacy Java SE 6 runtime.".
What do I do?
Even after upgrading to the latest version of Java, while running Story Touch, users see a dialog box prompting to download Java legacy SE 6.
This is most commonly because an application requires the legacy Java 6 provided by Apple.
Click on the following link to download the needed Java:
A friend sent me a Story Touch file (.stx) but, when I downloaded it, the file turned into .xml and I am unable to open it with Story Touch. What should I do?
Just edit the file’s name by erasing the “.xml” extension at the end.
I’m having problems with Story Touch. Who can help me?
Send an email to: email@example.com
I found a bug! Who can fix it?
Send an email to: firstname.lastname@example.org
My Story Touch isn’t working. It shows the opening page and then closes. What should I do?
If you have moved your Story Touch to the “Download Manager” file move it to another file. Story Touch probably does not have permission to save your temporary files in this folder.
If you didn’t download Story Touch from the site (www.storytouch.com), your copy may not be legal.
My Story Touch keeps telling me that there is another session open for my license but I’m the only one who uses it. What should I do?
Contact email@example.com informing your registry email so we can block access by any third parties.
My Story Touch is too slow and there is a typing delay. What do I do to improve the performance?
In case you have the Avast antivirus intalled on your computer, there could be the problem.
Avast reads, by every new charactere, your whole script, slowing down the Story Touch performance.
To keep active your safety system, follow the steps below:
1) Open you Avast App;
2) Go to Preferences;
3) On the tab Shields, go to Settings in File System Shield;
4) Press the + button;
5) Select the Story Touch folder;
6) Press Done and close your Avast.
Restart your computer and see if your problem was solved.
In case you are still suffering with this slowness or in case you don't have Avast installed on your computer, please contact us by the email firstname.lastname@example.org.
I've just downloaded Story Touch on my Mac but when I try to open it shows the message:
"The StoryTouch executable launcher was unable to locate its companion shared library"
We’ve found an installing problem with the new versions of the MacOS, Sierra and High Sierra.
Our team is working on a definitive solution. In the meanwhile there's a workaround. It’s about replacing a damaged file by a new one that we can send you by email.
Write us asking for the new file and how to switch it: email@example.com